ESSAY HELP | SOLUTION: HRA 340 Saint Leo University Customer Service Training Methods Discussion

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Running head: CUSTOMER SERVICE TRAINING METHODS

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Customer Service Training Methods
Students Name
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CUSTOMER SERVICE TRAINING METHODS

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Training Methods
The initial training method that can be used is face to face training done by instructors.
This is a very collaborative training that permits conversation between the instructor and
trainees, and the sharing of information and knowledge (Johnson, 2020). This method will be
implemented in training large groups of individuals, and where the training topics are not highly
technical. Through this training, members can learn soft skills and proper communication skills.
The second training method is webinars. This will involve online proceedings where the trainer
delivers their presentations to the trainees, who take part through submission of queries,
providing responses to surveys, and utilizing…

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