SOLUTION: CSUGC Professional Goals and Experience as A Healthcare Provider Discussion

Name & Email
Seeking to obtain a professional career in an organization where I can display my skills as a good team worker, goal oriented,
resourceful person by demonstrating high level of professionalism, competence, and skills in the healthcare field.
Colorado State University – Colorado Spring, CO
October 2020
B.S. Information Technology
• Relevant Coursework: Database Management, Network Enterprise Solutions, Applying Leadership Principles, Principles of
Accounting I, Introduction to Computer-Based Systems (Personal Computing), Introduction to Networks, Basic
Programming, Information Systems and Security, Information Technology Project Management, Intermediate Networking
• Specialty Program in Cybersecurity – Coursework: Introduction to Cyber Security and Digital Crime, Principles of
Cybersecurity, Ethical Hacking and Penetration Testing, Digital Forensics and Investigations and Information Security: Legal
and Ethical Issues
Harold Washington College – Chicago, IL
Associate of Arts General Studies
• Relevant Coursework: General Studies
June 2019
Illinois School of Health Careers – Chicago, IL
August 2013
Diploma Clinical Medical Assisting
• Relevant Coursework: Anatomy and Physiology, Medical Terminology, Pharmacology, Phlebotomy, Basic Surgical Assisting,
Patient Care, Clinical Courses, Office Administration
EPIC Training & ATE Consulting
02/2016 – Present
EPIC EMR Credentialed Trainer / Super User / Floor (Elbow) Support Specialist
• Successfully trained a diverse audience of End Users for their role in the use of Epic’s Care Ambulatory program
• Creates information to implement the knowledge of departmental workflow and procedures associated with use of Epic
• Provided support to various clinics within the medical group system to address support issues during go-live.
• Assisted in resolving training and support issues during go-live and communicated and escalated various issues to ensure a
swift resolution.
• Supported Operational Implementation team by documenting workflows and suggesting back practices in areas where gaps
were discovered.
• Prepared and conducted classroom training for ClinDoc end users who worked for in 5 different inpatient hospitals.
• Prepared, managed, and maintained different classrooms spread throughout 6 separate venues.
• Updated and maintained several different Epic curricula, coordinating the lesson plans and training environment.
• Educated and trained Physicians on Epic software navigation, location of workflow staples, and efficiency of signed and held
orders applied to phase of care.
• Provided elbow support for providers & clinical staff on navigation of Epic Care Ambulatory software with back-end
• Supported Physicians with admission orders and discharge prescription, dosing protocol for Pharmacy, and ordering nonformulary medication.
• Offered trouble shoot and workarounds for both software and hardware issues, including recording and reporting software
build issues to the command center.
• Remotely supported decentralized Pharmacists and Nurses on MAR issues and medication incidents.
• Executed training program for specified Epic modules for multiple clinics.
• Provide end-user training and support for all Providers, Nurses and Clinical Support Users on Epic Care Ambulatory
application and clinical workflows identifying training related issues.
• Managed classroom activities, attendance reporting and proficiency examinations for assigned Super Users and End User
registration and attendance within Success Factors.

Participated in Go-live implementation providing elbow support for Providers, Nurses, and other clinical staff members for
all phases of go-live.
Epic Go-Live Command Center Operator maintaining excellent customer service while providing information and
troubleshooting to solve any problems.
Provides direct EPIC training to current and new personnel, students, and physicians for implementation and to meet ongoing training needs.
Facilitate training classes for highly skilled medical professionals in a healthcare and Communicate effectively with end
users in a classroom, webinar, eLearning’s, and elbow support (side by side assistance) at Go-Live.
Collaborate with principal trainer or team lead regarding the development of curriculum, training plans, teaching materials
and tip sheets.
Establish and maintain healthy relationships with application teams to understand how Epic is designed to meet the end
users’ needs.
System Administrator Consulting
• Administrate proficiency assessments and class evaluations at the end of each training session.
• Provide feedback on improvements and updates to the curriculum based on classroom/end user experience.
• Systems administrator with experience and knowledge of Linux Systems administration including monitoring,
troubleshooting, networking, scripting and configuring skills.
• Passionate about emerging technologies, interested in designing and implementing automated and redundant solutions.
• Installed, Configured and Administered LINUX (Red Hat, Centos O.S) and Created Linux/Unix/Window Virtual Machines using
• Installed, configured and administered MySQL Servers including troubleshooting issues related to TCP/IP and load testing
• Configured san storage and performed san storage allocation to the servers.
• Troubleshoot and maintained TCP/IP, Apache HTTP/S, SMTP, and DNS applications
• Strong ability to solve complex problems, absorb new information, work under pressure and adapt to evolving circumstances.
Assist to maintain the security compliance standards for Unix / Linux derivative operating systems servers for all enterprise.
Define, test, and document security remediation scripts and sops
Supporting ecloud implementations by documenting unique configuration parameters for new builds and capacity expansions
Interfacing with management software to allocate ISP, select hostnames based on standards, document the deployment using Visio,
and completing build manifests that enable the deployments.
• Vulnerability assessments for IBM and SoftLayer datacenters world-wide. Using the Jira ticketing system and Confluence, I work
to continuously diagnose and mitigate issues as they arise.
• Analyze and initiate remediation scans through Security Center.
• Using JQL to query Jira and Confluence
• Vulnerability analysis in both Commercial and Federal spaces
• Documentation of incident proof as procedurally defined
• Offer intrusion advice and expertise to other teams.
• Communicate to articulate and communicate threat and vulnerability findings with
• Execute change requests
• Recommendations and also scheduled network vulnerability assessments
• Planned, documented and work with developers and performed remediation to achieve PCI compliance.
• Tracking patching and remediation efforts for systems in the datacenters, created Server compliance Linux, Solaris, and HP-UX
• Track open security vulnerabilities
• Change/manage root passwords
• work with Federal and Commercial accounts.
• and accounts across Linux, Solaris, and HP-UX
• Resolve service requests for server reconciliation
• Fix configuration Item failures on Windows servers
• Remove old user accounts
• Install LDAP and set up net groups

Report team’s metrics to the security team
Troubleshot and remediated software issues
Test vulnerability remediation SOPs
Develop remediation scripts to automate as much as possible
Diagnostics and analysis of network traffic and alerts Schedule change requests
Evaluate, test, and define configuration item stack for all hardware and software components within the architecture specific to
Unix/Linux derivative operating system servers.
Maintain architecture documentation using MS Visio or like software

Orlando Health – Orlando, FL (01/2021 – 02/2021)
Epic (Super User/Floor Support) / Healthcare IT Consultant

Wellspan Health – Chambersburg PA (10/2020 – 11/2020)
Epic Rover – EHR / EMR – ATE – Floor Support (Canto & Haiku App)

Lehigh Valley Hospital – Allentown PA (08/2020)
Epic Canto & Haiku Support Analyst

Rush University Project – Chicago IL (03/2020 – 05/2020)
Epic Rover (McCormick Place Super User) (Use of Epic Rover App & MyChart)

Middlesex Hospital – CT (02/2020 – 03/2020)
Epic ClinDoc (Hospice, Oncology & Primary Care Clinic) (Use of Epic Rover App & MyChart)

Tanner Health System – Carrollton, GA (11/ 2019)
ATE – Support & Floor Support (Use of VoLTE, Me, Epic Rover App & MyChart)

Porter Medical Center – Middlebury, VT (10/2019 – 11/2019)
ATE – Floor Support (Use of VoLTE, Me, Epic Rover App, Beaker (Anatomic Pathology), & MyChart)

Jefferson Health – Voorhees, NJ (09/2019 – 10/2019)
ATE – Support and Floor Support (Use of VoLTE, Me, Epic Rover App & MyChart)

Trinity Health Hospitals – Cicero, IL (08/2019 – 09/2019)
ATE – Floor Support (Use of VoLTE Me, Epic Rover App & MyChart)

The Ottawa Hospital Project – Canada ON (06/2019 – 07/2019)
Beacon – Support Analyst / ATE Go-Live Support (Use of Epic Rover App MyChart)

Parkwest Medical Center – Knoxville, TN (05/2019 – 06/2019)
Epic Rover / Support Analyst (Epic Canto & Haiku App)

Chi Health – NE (05/2019)
Radiant / Optime Trainer (Use of Epic Rover App & MyChart)

Alleghany Health Network – Pittsburgh, PA (03/2019 – 04/2019)
Ambulatory Beacon Credentialed Trainer (Use of Epic Rover App & MyChart)

Indiana University Health – Indianapolis, IN (02/2019 – 03/2019)
Cerner PowerChart Millennium Consultant

NYC Health Hospital – New York, NY (02/2019)
Epic Physician Trainer (Beaker ASAP / Radiant) (Use of VoLTE Me App & MyChart)

Inspira Health Medical Center – Vineland, NJ (1/2019 – 02/2019)
Cerner Go Live (Command Center Support)

Mayo Clinic – Scottsdale, AZ (12/2018)
Epic Physician Trainer (ClinDoc & CPOE /Implementation) (Dragon/Haiku/Use of Epic Rover App & MyChart)

Roper St. Francis Hospital – Charleston, SC (11/2018)
Cerner Northside – Adoption Coach (SurgiNet / Anesthesia)

Yale New Haven Health – Greenwich, CT (10/2018 – 11/2018)
MedSpring Urgent Care
Medical Assistant / Medical Receptionist
• Administrative & Clinical/Lab Skills:
07/2012 – 01/2016

Greeting patients
Scheduling patients, Collect signed Quick Check in form from all patients
Answering telephones
Updating and filing patient medical records
Scan all documents into patient chart.
Send actions to Customer Service for any co-pay/insurance questions.
Enter PCP Actions
Fax PCP notes for prior day patients
Ensure lobby remains staged and refreshment center clean/stocked
Stamp checks ensure PAN number is written on memo line and make copy for the recon.
Enter patient payments into eClinical Works (eCW) and cash/check payments/Starbucks cards issued on daily
recon file.
Clinical/Lab Skills:
o Performing vital signs, venipunctures, EKGs, injections, and immunizations
o Taking medical histories (Chief Complain)
o Explaining treatment procedures to patients
o Preparing patients for examination
o Clean and re-stage exam/procedure suite after patient is checked out
o Assisting the physician during exams
o Collecting and preparing laboratory specimens
o Package specimens collected and prepared it’s for pick up by LabCorp
o Performing basic laboratory tests such as Urinalysis, Capillary punctures, glucose testing and all other rapid tests.
o Check biohazard waste bin/sharps and call for pick up if there is a full box
o Ensure all CPT codes are entered into eClinical Works (eCW) for any procedures done, injections given, DME, etc.
Argon Medical Devices
03/2010 – 06/2012
Final Inspector
• Possessing extensive knowledge of various departments specialized in interventional products
• Assembling, polishing, and inspecting of surgical devices
• Surface grinding, measuring, and inspecting surgical needles and different points/tips required in biopsy
• Operating Electro-polishing using reverse osmosis/deionized system to bring metal to a smooth, shiny finish

B. Sc In Information Technology
CompTIA Linux+
Linux Professional Institute
Associate of Arts – A. A.
Registered Medical Assistant – RMA
Certified Nursing Assistance – CNA
To be provided on request.

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